Inspire/Disney PCR Home Test Kit Refund/Cancellation Policy
Inspire Diagnostics will refund guests as follows for canceled PCR home test kit orders:
- Full refund of $98.33 for:
- Any test kit orders that have not yet been shipped by Inspire to the guest for any reason.
- Any test kit orders, regardless of shipment or completion status, due to a change caused by no fault of the guest (cancellation/rescheduling of a cruise reservation initiated by DCL, change in DCL testing requirement, or delays in delivery which resulted in test kit no longer being usable).
- Partial refund of $77.63 for cancellation requests due to any guest-initiated change, error, or omission for any at-home test kits that have already been shipped but have not been completed by the Inspire lab.
- Not Cancellable/No Refund: Cancellations are not accepted after 45 days of order date or change date. No refund for tests that have been completed by the Inspire lab.
Inspire/Disney Antigen Home Test Kit Refund/Cancellation Policy
Inspire Diagnostics will refund guests as follows for canceled antigen home test kit orders:
- Full refund of $46.58 for:
- Any test kit orders that have not yet been shipped by Inspire to the guest for any reason.
- Any test kit orders, regardless of shipment or completion status, due to a change caused by no fault of the guest (cancellation/rescheduling of a cruise reservation initiated by DCL, change in DCL testing requirement, or delays in delivery which resulted in a test kit not arriving before the observed telehealth appointment).
- Not Cancellable/No Refund:
- Any test kit orders that have been shipped by Inspire to the guest.
- Refund requests made more than 45 days after the transaction date.
How to Cancel: A guest must initiate a cancellation request within 45 days of order date or change date, whichever is later, by contacting the Inspire Support Center (877-250-5132 or DCLsupport@inspirediagnostics.com). Please include your reservation number if you send an Email.
