Cruiselines – Norwegian Cruise Lines – Thank You2022-04-11T15:36:47+00:00
NCL

COVID-19 TESTING

Norwegian Cruise Line has partnered with Inspire Diagnostics to provide hassle-free, pre-cruise at home supervised testing for our guests. Inspire makes it simple and easy to sail away safely with U.S. Center for Disease Control and Prevention approved test results sent securely to your mobile device or email.

Inspire will ship your test kit a few weeks ahead of your sail date and send you a friendly reminder when it’s time for you to take your at-home supervised test.

COVID-19 TESTING

Norwegian Cruise Line has partnered with Inspire Diagnostics to provide hassle-free, pre-cruise at home supervised testing for our guests. Inspire makes it simple and easy to sail away safely with U.S. Center for Disease Control and Prevention approved test results sent securely to your mobile device or email.

Inspire will ship your test kit a few weeks ahead of your sail date and send you a friendly reminder when it’s time for you to take your at-home supervised test.

Norwegian Cruise Line Pre-Cruise Antigen Testing Kit ordered from Inspire will allow you and your cruising party to meet all of the CDC requirements for boarding your cruise.

Your order has been placed.

Thank you for entrusting in Inspire Diagnostics. To finalize your order, please schedule your appointment and register all individuals in your party by visiting the below link:

https://www.inspiretesting.com/org/TRAVEL/login

To login, please use the email used to purchase your order.

Your confirmation email will include further instructions.

Our goal is to help you enjoy your cruise by providing peace of mind through seamless and convenient testing as required for all Norwegian Cruise Line guests

Inspire NCL

Frequently Asked Questions

How do I schedule an appointment?2022-05-12T18:52:12+00:00

To schedule your appointment, please login to your travel portal by visiting: https://www.inspiretesting.com/org/TRAVEL/loginThe email for your account, will be the email used to place the order. Once signed in, please select “New Appointment” under order details.

Do I need to book a separate test appointment for every individual in my travel party?2022-02-11T15:55:48+00:00

All members of your party may test in the same session. However, every guest being tested must be registered individually. Please see your confirmation email for details.

What time zone is the testing?2022-02-11T15:55:05+00:00

All appointments are scheduled on ET.

I scheduled a test but did not receive a confirmation email.2022-02-11T15:54:27+00:00

Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Your test appointment will appear on your portal.

How can I reschedule or cancel my appointment?2022-02-11T15:53:53+00:00

Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Once logged into the portal, select order details. You can cancel your previously scheduled appointment and schedule a new appointment.

How do I register other individuals in my party?2022-02-17T18:12:20+00:00

Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Start by setting your password, then login. Once logged in, refer to the “registrations” button to register the individuals in your party.

For video instructions please refer to the below:

My cruise date is not on the list2022-02-11T15:51:26+00:00

Please email the name and date of your cruise date to observer@inspirediagnostics.com. Our team member will help you place an order and also look into adding the date on our site.

Refund Requests2022-05-13T14:47:06+00:00

Inspire Diagnostics, LLC. (Any other orgs associated with ID) are unable to accept returns of any COVID-19 testing kits for resale. Accordingly, ALL SALES OF COVID-19 TESTS ARE FINAL.

Once your order is submitted the sale is determined complete and NO REFUNDS will be issued.

It is the responsibility of the customer to inspect the shipment within 72 hours of arrival and ensure all items are enclosed necessary to complete the testing process. If Inspire Diagnostics determines, at its sole discretion, that an error has been made with respect to your COVID-19 test kit, Inspire Diagnostics reserves the right to correct the error and revise the order accordingly.

If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit by contacting shipping@inspirediagnostics.com.

Events cancelled by the customer are NOT eligible for refunds.

*If you do not agree to one or more of these terms. Please do not access, use this website, or other services.

Will my insurance cover my test?2022-05-13T14:47:50+00:00

Any travel related testing with time sensitivity will need to be purchased by the individual.

How much do the tests cost?2022-05-12T18:53:43+00:00

$45 USD for one antigen test
$95 USD for one PCR test

What are the Cruise Line’s testing protocols?2022-02-15T14:57:08+00:00

Norwegian Cruise Line’s testing protocols: www.ncl.com/sail-safe

Oceania Cruises testing protocols: https://www.oceaniacruises.com/health

Regent Seven Seas Cruises testing protocols: https://www.rssc.com/HealthSafetyProtocols

Cruises with embarkation dates through February 28, 2022:
All guests will be required to take a COVID-19 antigen test, administered, and paid for by the cruise line, prior to boarding and receive a negative result. Any positive antigen test will be confirmed with a PCR test. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.

In addition, while guests will be tested for COVID-19 upon arrival at the terminal pre-embarkation, we highly recommend that guests self-test at home prior to departure.

Cruises with embarkation dates beginning March 1, 2022:
At time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or PCR test result administered by a verified third party or via medically supervised home test within two days prior to boarding for cruises originating in a U.S. port and three days prior for voyages departing from a non-U.S. port. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.

Where can I find instructions on how to take the test?2022-02-11T15:44:04+00:00

Please watch the following video instructions on how to take the virtual proctored at-home test.

Can I get tested on-site on my sailing date?2022-02-11T15:38:21+00:00

Inspire Diagnostics has partnered with Norwegian Cruise LineRegent Seven Seas Cruises, and Oceania Cruises to offer our online, virtually proctored testing program to guests. For questions related to other pre-cruise testing options, please contact Norwegian Cruise Line directly.

How do I schedule an appointment on-site?2022-05-13T14:48:36+00:00

Visit https://inspirediagnostics.com/cruiselines-general/ and select your on-site location.

For additional questions regarding on-site testing, please email observer@inspirediagnostics.com

When will my test kit ship?2022-05-13T14:49:07+00:00

Orders placed after 10am PT will be shipped the following date. Please note, our shipping services are closed on Saturday and Sunday. Any orders placed over these dates will be shipped on Monday.

All orders purchased will arrive in one box. Please check your box for all contents prior to testing.

When and how will I receive my results?2022-02-11T15:31:16+00:00

Results are provided to the email and cell provided during registration.

Individuals who are testing using an antigen + proctored test, will receive their results immediately following their proctored session. Individuals who are using a PCR / lab processed test, will receive their results 24 hours after the lab receives your test.

If you have completed a test and have not received your test result, please email observer@inspirediagnostics.com with your full name and order number (HOMXXX)

Will my test be accepted by the country I am traveling into/my airline?2022-02-11T15:28:30+00:00

We advise you check local government travel requirements and the airline you are traveling with.

QUESTIONS? CONTACT US
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