Please Note: As of November 11, 2023, public health emergency status has expired. What does this mean for you? Read more…


What is your cancellation policy?


Unless otherwise required by state or federal law, for health protection reasons, no Test Kit cancellations can be accepted after such Test Kit has shipped. If your Test Kit has not shipped, then you may cancel your Order by contacting us at In such case, we will reimburse you all payments received as soon as [...]

What is your cancellation policy?2022-01-18T18:07:47+00:00

How do I schedule an appointment?


To place an order and schedule your virtual appointment, please visit: Norwegian: Oceania: Regent: Your test kit will be mailed shortly after ordering, along with instructions on how to register your kits. You will also have the opportunity to reconfirm your appointment at this time.

How do I schedule an appointment?2022-02-26T18:31:56+00:00

Can I get tested on-site on my sailing date?


Inspire Diagnostics has partnered with NCL, Regent and Oceania to offer our online, virtually proctored testing program to guests. For questions related to other pre-cruise testing options, please contact NCL directly.

Can I get tested on-site on my sailing date?2022-02-01T22:11:29+00:00

Will my insurance cover my test?


Any travel related testing with time sensitivity will need to be purchased by the individual. You are welcome to test with Inspire with your insurance for non-travel related purposes by visiting this link:

Will my insurance cover my test?2021-12-24T16:26:08+00:00

I need a refund – what do I do?


Send an email to: Subject: (title of the cruise line REFUND) In your message, please include: Name of the customer who purchased the test, their email address, the last 4 digits of the card used to purchase the test, and the reason for their refund request. Unless, otherwise required by state or federal law, [...]

I need a refund – what do I do?2022-07-07T20:28:32+00:00

What are Norwegian Cruise Line’s testing protocols?


Norwegian Cruise Line’s testing protocols: Cruises with embarkation dates through January 31, 2022: All guests will be required to take a COVID-19 antigen test, administered, and paid for by the cruise line, prior to boarding and receive a negative result. Any positive antigen test will be confirmed with a PCR test. Guests are also [...]

What are Norwegian Cruise Line’s testing protocols?2021-12-24T16:32:31+00:00
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