Send an email to:

Subject: (title of the cruise line REFUND)

In your message, please include: Name of the customer who purchased the test, their email address, the last 4 digits of the card used to purchase the test, and the reason for their refund request.

Unless, otherwise required by state or federal law, for health protection reasons, no Test Kit cancellations can be accepted after such Test Kit has shipped.

If your Test Kit has not shipped, then you may cancel your Order by contacting us at Please provide us with the full name and last 4 digits of the card used to order the test. In such case, we will reimburse you all payments received as soon as practicable, but not later than fourteen (14) days from the cancellation date using the same means of payment as you used for the initial payment.

Inspire Diagnostics Refund Policy:

Inspire Diagnostics, LLC. (Any other orgs associated with ID) are unable to accept returns of any COVID-19 testing kits for resale. Accordingly, ALL SALES OF COVID-19 TESTS ARE FINAL.

Once your order is submitted the sale is determined complete and NO REFUNDS will be issued. It is the responsibility of the customer to inspect the shipment within 72 hours of arrival and ensure all items are enclosed necessary to complete the testing process. If Inspire Diagnostics determines, at its sole discretion, that an error has been made with respect to your COVID-19 test kit, Inspire Diagnostics reserves the right to correct the error and revise the order accordingly. If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit by contacting

Events cancelled by the customer are NOT eligible for refunds. Requests made due to a change of travel requirements are NOT eligible for refunds. If you do not agree to one or more of these terms. Please do not access, use this website, or other services.