Frequently Asked Questions
Cruise Line Testing Service
To schedule your appointment, please login to your travel portal by visiting: https://www.inspiretesting.com/org/TRAVEL/login. The email for your account, will be the email used to place the order. Once signed in, please select “New Appointment” under order details.
All members of your party may test in the same session. However, every guest being tested must be registered individually. Please see your confirmation email for details.
All appointments are scheduled on ET.
Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Your test appointment will appear on your portal.
Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Once logged into the portal, select order details. You can cancel your previously scheduled appointment and schedule a new appointment.
Please refer to your travel portal by visiting https://www.inspiretesting.com/org/TRAVEL/login. Start by setting your password, then login. Once logged in, refer to the “registrations” button to register the individuals in your party.
For video instructions please refer to the below:
Please email the name and date of your cruise date to email@example.com. Our team member will help you place an order and also look into adding the date on our site.
Inspire Diagnostics, LLC. (Any other orgs associated with ID) are unable to accept returns of any COVID-19 testing kits for resale. Accordingly, ALL SALES OF COVID-19 TESTS ARE FINAL.
Once your order is submitted the sale is determined complete and NO REFUNDS will be issued. It is the responsibility of the customer to inspect the shipment within 72 hours of arrival and ensure all items are enclosed necessary to complete the testing process. If Inspire Diagnostics determines, at its sole discretion, that an error has been made with respect to your COVID-19 test kit, Inspire Diagnostics reserves the right to correct the error and revise the order accordingly. If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit by contacting firstname.lastname@example.org.
Events cancelled by the customer are NOT eligible for refunds. Requests made due to a change of travel requirements are NOT eligible for refunds. If you do not agree to one or more of these terms. Please do not access, use this website, or other services.
Any travel related testing with time sensitivity will need to be purchased by the individual.
$45 USD for one antigen test
$95 USD for one PCR test
Norwegian Cruise Line’s testing protocols: www.ncl.com/sail-safe
Oceania Cruises testing protocols: https://www.oceaniacruises.com/health
Regent Seven Seas Cruises testing protocols: https://www.rssc.com/HealthSafetyProtocols
At time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or PCR test result administered by a verified third party or via medically supervised home test within two days prior to boarding for cruises originating in a U.S. port and three days prior for voyages departing from a non-U.S. port. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.
Please watch the following video instructions on how to take the virtual proctored at-home test.
Inspire Diagnostics has partnered with Norwegian Cruise Line, Regent Seven Seas Cruises, and Oceania Cruises to offer our online, virtually proctored testing program to guests. For questions related to other pre-cruise testing options, please contact Norwegian Cruise Line directly.
Visit https://inspirediagnostics.com/cruiselines-general/ and select your on-site location.
For additional questions regarding on-site testing, please email email@example.com
Orders placed after 10am PT will be shipped the following date. Please note, our shipping services are closed on Saturday and Sunday. Any orders placed over these dates will be shipped on Monday.
All orders purchased will arrive in one box. Please check your box for all contents prior to testing.
Results are provided to the email and cell provided during registration.
Individuals who are testing using an antigen + proctored test, will receive their results immediately following their proctored session. Individuals who are using a PCR / lab processed test, will receive their results 24 hours after the lab receives your test.
If you have completed a test and have not received your test result, please email firstname.lastname@example.org with your full name and order number (HOMXXX)
We advise you check local government travel requirements and the airline you are traveling with.