Please Note: As of November 11, 2023, public health emergency status has expired. What does this mean for you? Read more…

Cruise FAQ's

When and how will I receive my results?


Results are provided to the email and cell provided during registration. Individuals who are testing using an antigen + proctored test, will receive their results immediately following their proctored session. Individuals who are using a PCR / lab processed test, will receive their results 24 hours after the lab receives your test. If you have [...]

When and how will I receive my results?2022-02-11T15:31:16+00:00

When will my test kit ship?


Orders placed after 10am PT will be shipped the following date. Please note, our shipping services are closed on Saturday and Sunday. Any orders placed over these dates will be shipped on Monday. All orders purchased will arrive in one box. Please check your box for all contents prior to testing.

When will my test kit ship?2022-05-13T14:49:07+00:00

How do I schedule an appointment on-site?


Visit and select your on-site location. For additional questions regarding on-site testing, please email

How do I schedule an appointment on-site?2022-05-13T14:48:36+00:00

Can I get tested on-site on my sailing date?


Inspire Diagnostics has partnered with Norwegian Cruise Line, Regent Seven Seas Cruises, and Oceania Cruises to offer our online, virtually proctored testing program to guests. For questions related to other pre-cruise testing options, please contact Norwegian Cruise Line directly.

Can I get tested on-site on my sailing date?2022-02-11T15:38:21+00:00

What are the Cruise Line’s testing protocols?


Norwegian Cruise Line’s testing protocols: Oceania Cruises testing protocols: Regent Seven Seas Cruises testing protocols: At time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or PCR test result administered by a verified third party or via medically supervised home test within two days prior to boarding [...]

What are the Cruise Line’s testing protocols?2022-06-08T16:03:53+00:00

Refund Requests


Inspire Diagnostics, LLC. (Any other orgs associated with ID) are unable to accept returns of any COVID-19 testing kits for resale. Accordingly, ALL SALES OF COVID-19 TESTS ARE FINAL. Once your order is submitted the sale is determined complete and NO REFUNDS will be issued. It is the responsibility of the customer to inspect the shipment [...]

Refund Requests2022-07-07T20:22:39+00:00
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